Hedgehog's "Warm and Fuzzy Approach to Hosting" focuses on providing top quality infrastructure paired with unmatched client service.
Hedgehog provides a level of service and caring that is unmatched in the industry. Although most managed hosts offer basic levels of systems administration and database administration, few provide truly comprehensive services-even through their "premier" or "platinum" service plans. Hedgehog provides a full suite of managed services so our clients' do not have to worry about any aspect of hosting. Database administration, systems administration, monitoring and analysis are all taken care of by Hedgehog.
We work with each client to develop a truly customized solution to meet their individual needs. All our solutions involve a cost/benefit analysis in partnership with our clients so that they can be sure their money is always being put to the best use.
Most important, Hedgehog provides access to *all* our staff 24*7*365. So whenever you need us, we are there working with you.
"A lot of the time, when clients come to us, they have had all kinds of headaches with their previous hosting situation. I love the fact that we get the opportunity to show our clients that it doesn't have to be that way. During one visit, a client told us "you make me look so good to my boss." That really is our goal. To make things easy for our clients so they don't have to worry about hosting."
Northern Virginia is the largest data center market in the United States. This extremely mature and well-connected area offers low-latency connections to national fiber network backbones along with a very business-friendly environment. This makes Northern Virginia the top market for data centers serving the area's biggest public and private enterprises.
While government agency requirements have increased the data center demand in Northern Virginia, the majority of the market is made up of other industries finding the market attractive. Aerospace, financial, managed hosting, technology, and telecommunications companies have all staked claims in Northern Virginia's data centers. Colocation requirements in the Northern Virginia market are typically larger than most markets.
Hedgehog's unique approach allows us to combine the advantages of these large data center infrastructures with the benefits of small company services.
Hedgehog secures private cages at world-class data centers in this eastern corridor which allows us to provide one of the best hosting infrastructures in the industry. Working with these data centers allows Hedgehog to take advantage of the enormous economies of scale that come from utilizing space in such large state-of-the art centers. Hedgehog is thus able to offer fully redundant facilities, including power and air conditioning, and we are able to provide advanced network and physical security, all at a reasonable cost to our clients.
The following is a detailed description of the Infrastructure that all Hedgehog clients enjoy. This infrastructure is designed to help eliminate any single-point of failure that could cause downtime. Reducing any single-points of failure is crucial to our clients operations.
Hedgehog is happy to schedule tours of the facilities upon request.
Hedgehog's Managed Services are provided within our silo'ed cloud architectures primarily at Equinix data centers in the Norithern VA corridor. Equinix is one of the industry's premier peering hubs which give customers unparalleled network performance and scalability. At Equinix, Hedgehog clients are located within one of the top 10 most connected data centers in the world according to Web Hosting Talk. (formerly The Web Hosting Industry Review)
We strive for an SLA of 100% uptime. We believe that no unscheduled downtime is ever acceptable. As such, we offer our clients one of the most generous SLA's in the industry. Unscheduled downtime lasting more than 15 minutes results in a full day of credit. Should an event ever exceed four hours, Hedgehog provides an additional day of credit for each hour that the event lasts.
Perhaps more importantly, we will provide any client impacted by an outage with a written explanation of exactly what caused the outage and what we are doing to prevent it from re-occurring.
"The first part of next week is a very important period for us....Before our move to Hedgehog, I would have considered this to be an occasion where I would feel compelled to ask our hosting provider to keep a particularly sharp eye on our site. But it's become abundantly clear to me that's probably not necessary with you guys, because you're obviously keeping a sharp eye on us ALL the time."
Democratic Leadership Council