[T]he first part of next week is a very important period for us....Before our move to Hedgehog, I would have considered this to be an occasion where I would feel compelled to ask our hosting provider to keep a particularly sharp eye on our site. But it's become abundantly clear to me that's probably not necessary with you guys, because you're obviously keeping a sharp eye on us ALL the time. Randolph Court Democratic Leadership Council

We strive for an SLA of 100% uptime. We believe that no unscheduled downtime is ever acceptable. As such, we offer our clients one of the most generous SLA's in the industry. Unscheduled downtime lasting more than 15 minutes results in a full day of credit. Should an event ever exceed four hours, Hedgehog provides an additional day of credit for each hour that the event lasts.

Perhaps more importantly, we will provide any client impacted by an outage with a written explanation of exactly what caused the outage and what we are doing to prevent it from re-occurring.